Citizen Self Service Portal

The Citizen Self Service Portal has arrived!

On October 16, 2017, the City of McKinney implemented a new land management software system from Tyler Technologies called EnerGov. Applications, payments and requests can be made through the Citizen Self Service Portal (CSS). Additionally, CSS will streamline processes for developers, improve data quality and increase public access to information from the Development Services Division. Inspectors, code enforcement officers and other land-use officials will also be able to update and access data in the field, providing timely and relevant data to help management make better decisions.

Permit or plan applicants can access the CSS portal from a computer, tablet or smart phone to create a new account, apply for permits, make payments online, request inspections, create new development cases and view real-time data.

Residents can access the CSS portal without an account to view limited information regarding development activity.

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Citizen Self Service Portal

IVR Phone System Transition for Building Inspection Requests

With the upcoming software transition, there will be some changes to our Interactive Voice Response (IVR) phone system process for calling in building inspections:

  • The IVR phone number for calling in building inspections will not change with this software transition. The IVR phone number will remain 972-547-7460.
  • Permits that are active at the time of the software transition will have a new phone access code that matches with the existing permit in the new system. A list of new phone access codes is now available at the link above. Have your existing permit number available and visit this page to get your new phone access codes. To search the linked document, press Ctrl F (PC) or Command F (Mac) and type in your permit number to quickly locate your permit access codes. 
  • This list of new inspection codes will go into effect the weekend of October 13-15.
  • To receive an inspection for Monday, October 16, 2017, please ensure your building inspections are called into the IVR system between 12 and 3 p.m. on Sunday, October 15, 2017.